Catch a confident wrong answer
Compare an AI answer with an original policy, using the Air Canada chatbot case.
AI TRAINING · PLANNED
Practice the check before you need it.
The planned sessions use real cases from the book, a guided exercise, and a checklist to take home. No dates or registration are open yet.
Ask for a session noticeCURRICULUM OUTLINE
Four practical sessions.
Each session will show sources, leave time to practice, and keep the exercise bounded.
Trace a claim to its evidence
Find the original document behind a citation and mark what it does—and does not—support.
Verify a voice, video, or urgent request
Practice a second-channel plan before responding to synthetic media or a pressured call.
Build a small AI-assisted offer
Use experience to shape a testable offer, verify its claims, and set a spending limit before publishing.
WHEN DATES ARE SET
Get the first invitation.
Tell Brad which session you would actually attend.